PRIVACY, SECURITY AND COOKIES POLICY
Via Aventina 3a – 00153 Rome _ Italy
When you visit our Website, we obtain personal information which you knowingly disclose to us. We request information when you make purchases, which may include name, address, telephone number, email address, gender, credit card information (“Personal Data”); when you request information; when you register/sign up for our newsletter, to become a Neoshop.online member, to create your online account or when you participate in any other Website service. We then use the Personal Data to create a user profile. In this context we may combine the information you give us online with other information from Neoshop.online sources, transactions and communications collected or processed by any Neoshop.online. Finally, if you publicly post about Neoshop.online , or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customers services requests you may have and to monitor and influence public opinion about Neoshop.online.
- YOUR PRIVACY
We may collect, process and use your personal information (“Personal Data”) to carry out our obligations arising from any contracts entered into between you and us (order of products for example), to provide you with information that you request from us, to send you the latest product and promotional information and, to send you our Newsletter. Neoshop.online is the controller for the processing of your Personal Data. When you are logged in and fill in forms or access your data on the Neoshop.online Site, a secure connection is used (http via SSL, also known as HTTPS). The data you enter is automatically encrypted before it is sent. All of the data and information that we receive is protected, registered in our central database in Italy and only available to authorized personnel and subcontractors. We do not collect Personal Data automatically unless you give us your prior consent. For instance by signing up for the Newsletter, we may ask you for your e-mail address or if you purchase an item from the online-shop, we may ask you for your name, postal address and e-mail address. The collected data will be kept confidential and secure from any potential abuse and therefore will only be used for the limited purposes stated above.
- PURPOSE OF PROCESSING PERSONAL DATA
- a) If you have consented to this by ticking the appropriate box before submitting your registration on the Website, your Personal Data will be processed by us for sending you information about Neoshop.online, Neoshop.online by email, to receive the latest news on promotions and products. We would like to keep you updated on our latest products, events, special offers and other opportunities and developments within Neoshop.online. We will do this by means of e-newsletters. For this purpose, we process your name, email address and an overview of which newsletters we have sent you. We retain your Personal Data for as long as you wish to receive information from us. In case you do not want to receive such emails anymore, you can unsubscribe at any time sending an email.
Your Personal Data will be processed by us for the technical and functional management of the Website. When you visit our Website, our Website administrators process technical data linked to the use of the Website to enable us to deliver the functionalities of the Website. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner. For this purpose cookies are used as well. For this purpose we process technical data like the IP-address of your computer, the visited webpage’s of the Website, the internet browser you use, previous/next visited websites and the duration of a visit/session. We retain technical data for as long as legally required for this purpose.
- c) You can contact us by other means (such as e-mail, fax or telephone). In this case we will use your Personal Data to answer your question. For this purpose we process your name, your contact information, your correspondence with us about your question and all other Personal Data you provide us with and which is required to answer your question. Your data will be kept in our systems as long as legally required and will then be deleted, with the exception of a log file containing your name, contact information, the date you contacted us and the subject of your question.
- d) Other purposes such as but not limited to the following:
- The generation of management information and statistical data;
- To comply with legal obligations
- To administer membership;
- To process payments;
- To prevent or stop fraud and abuse;
- For bookkeeping;
- To administrate the forum;
- WHO HAS ACCESS TO YOUR DATA
Neoshop.online uses third parties for certain processing activities, such as Website hosting. As far as these third parties have access to Personal Data in order to execute these processing activities, we have taken the required organizational and contractual measures to ensure that your Personal Data is exclusively processed for the purposes mentioned above. Only if we are required to do so by law, your Personal Data will be provided to supervisory agencies, fiscal authorities and investigative agencies.
- LOG FILES
As with most websites, we automatically gather non-personally identifying information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, data/time stamp, and clickstream data. We use this information, which does not identify users, to analyze trends, to administer the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected information to personally identifiable information.
- SOCIAL PLATFORMS
- COOKIES ON THIS SITE
Strictly necessary cookies are essential in order to enable you to move around the websites and use its features, such as accessing secure areas of the Website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance cookies collect anonymous information about how you use the Website and the pages that you have visited, for instance which pages you go to most often, and if you get error messages from web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Website works.
Functionality cookies remember your selection and choices to improve your experience in our Website. For instance, the cookies enable you to place products in your shopping cart and review the contents of your shopping card. These cookies allow our Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, our Website may be able to recognize in which area you are currently located by storing this information. The Website can also recognize if the user has already signed up for our newsletter or if the user is seeing a certain page for the first time. The information these cookies collect is aggregated and therefore anonymous and they cannot track your browsing activity on other websites.
Advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the Website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.
First party cookies allow us to understand who has visited which page(s), to determine how frequently particular pages are visited and to determine the most popular areas of the site and general in order to monitor the usage of the Website.
Third party cookies are used for analyzing traffic sources and visitor behavior as well as for controlling access and site features across the Website.
Session cookies are used to store information about your page activities so you can easily pick up where you left off on the server’s pages. When you close the internet browser, the session is ended and the cookie is deleted.
Persistent cookies are employed to store your preferences and to recognize you at a subsequent visit.
Not strictly necessary cookies: Only if you have given prior consent, we places cookie that are not strictly necessary for providing the functionalities of the Website. Through such non-strictly necessary cookies we collect information about your use of the Website and remember your preferences. Examples of collected information are which pages are visited and the length of a user session. Through these cookies we aim to improve your user experience of our Website. If you do not consent to cookie being placed, these cookies will be blocked.
- HOW WE PROTECT PERSONAL INFORMATION
Your Personal Data are treated strictly confidential and our Website maintains appropriate administrative, technical and physical safeguards and security measures to protect the Personal Data you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and any other unlawful forms of processing. To this purpose, Neoshop.online uses several security techniques including secure servers, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored.
- MINORS PROVIDING PERSONAL DATA
Persons below the age of 18 may only provide personal data to Neoshop.online if they have written permission of one of their parents or their legal guardian who has read this privacy, security and cookies policy.
- CHANGES TO THIS PRIVACY, SECURITY AND COOKIES POLICY
If you have any questions, comments or complaints about us or how we process your Personal Data, or in case you wish not to be contacted by us for direct marketing purposes anymore, please contact us at the address, phone number or email below. Also, upon request, we will provide you with a summary of any personally identifiable information collected and retained by us regarding you. You may modify, correct, or update your personal information or request to have your personal information removed from our database. We will only send copies of personal information to the email address on file for the visitor name associated with it.
Our contact details are:
Via Aventina 3a
Telephone: +39 329 8467727
All products purchased on the Website may be returned, without giving any reason, within the following time frame at your own risk. Within 30 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you), you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 30 days period.
To exercise your right of withdrawal, you must inform us:
Via Aventina 3a
Telephone: +39 329 8467727
Mon – Fri 10.00 – 18.30
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from your order, we will reimburse the payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.
All products purchased on the Website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 30 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you). You then need to physically return such product(s) to us without undue delay and in any event not later than 60 days after the day you informed us about your intention to return the product(s).
Returned goods must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund goods that have been worn or washed.
If the goods have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 60 days from the day on which we are informed about your decision to return products.
We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification. Your refund will be paid back to the bank account you have provided.
Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
In order to get a full refund it’s important that we receive the goods in the same state you received them (the returned product has to be complete, unworn, unwashed and with all the product labels intact).
To make the right choice when it comes to size and fit please do check the product description
We do not have an exchange service. You can of course return any product that you are not fully satisfied with.
As soon as your returned parcel reaches our warehouse, your refund will be issued.
If you would like another product, colour or size, please place a new order.